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Val Thorens

Arrival Guide

logo holding prosneige


We’re excited that you are joining us in Val Thorens! Our Val Thorens Arrival Guide has all of the information you need to meet us on the slopes.  We are all looking forward to meeting you.

Vanille - Operational Director - Prosneige Val Thorens


Ski School Director
Val Thorens

Lola - Ski Garden Manager - Prosneige Val Thorens


Prosneige Ski Garden



Prosneige Ski Garden

Alex Val Thorens Rental Manager


Rental Manager
Prosneige Shop Central

Find our smiling instructors in their dark blue trousers and green & blue jackets, with Prosneige on the back. You can’t miss them!


Joining us on foot

Descend the Rue du Soleil until you see the restaurant ‘La Grange’ on your left. Make your way down the stairs until you arrive at the snow front. You’ll see our Chalet Les Planches & all of our Prosneige flags on the snow front right next door.

Join us using the resort shuttle (navettes)

Hop off the bus at either the ‘Montana’ or ‘Temples du Soleil’ stops. Then follow the ‘Joining us on foot’ directions.

Joining us on skis

From Place Caron (Prosneige Ski Shops): Ski down the slope following the Castor and Pollux moving carpet lifts. Keep skiing towards the start of the Peclet Cable Car, keeping to the right hand side of the piste. When you see the moving carpet Musaraigne, you’ll see our Chalet Les Planches, Prosneige flags & Kids Ski Garden on the right hand side (the building side) of the piste.

If you ski past us, take the Musaraigne to the top & then ski to your left once you exit.


A little lost or running late?
Don’t worry, we’re here to help! Give us a call on  +33 (0) 4 79 22 35 27. We’ll guide you to the meeting point by phone.


Prosneige Purple Flags

Kids Ski Group Lessons | Little Bears – Brown Bears – White Bears

Little Bears

Meet the Little Bears instructors inside our ‘Little Bears’ Kids Room, to the left of the Ski School Office.

Brown Bears

Look for Lola, our Ski Garden Manager, along with her team at the entrance to the Ski Garden.

White Bears

Find your Instructors just above our Ski Garden, at the entrance to our ‘Prosneige’ zone.

Prosneige Orange Flags

Kids Ski Group Lessons | 1st ski, 2nd ski & 3rd ski

Prosneige Red Flags

Kids Ski Group Lessons | Bronze, Gold & Pro-rider

Prosneige Blue Flags

Adults Ski Group Lessons | All Levels

Prosneige Black Flags

Snowboard Group Lessons | All Levels



On Sunday & Monday mornings, if you could arrive 15 minutes before the start of your lessons, it would be most appreciated!


Little Bear & Brown Bear Group Lessons
On the first morning, out Instructors & Ski Garden Team will be working together to welcome all of our Little & Brown Bear Skiers.

The Little & Brown Bears groups will be organised by the Ski Garden & Instructor Team after their evaluation.  The groups are not fixed & we can change the groups depending on the progression of your little skier.

Before our Little & Brown Bears leave the Ski Garden for the ‘big’ beginner slopes, they will be confident in the ski basics of turning & stopping.

The Medal Ceremony

Every Friday, 15 minutes before the Group Lessons end, we host a medal ceremony for all of our Kids Group Lessons.  Chat to our Instructor Team over a Hot Chocolate (with or without a dash of Chartreuse) about what your skier or snowboarder has achieved over the week.

Snack Time
All of our Kids Groups will have mid-morning or mid-afternoon pause to re-charge the batteries! Hot chocolate is included, but do pop a snack into their pocket & some cash if they are heading out on to the slopes. We have lockers available or our Little Bears room where you can leave their backpacks with snacks & drink bottle.


Your Instructors will be waiting in front of the Prosneige flag that matches your group level. We often have more than one group at each level running. So  if there are more than 8 participants in the group – don’t panic! The first 2 mornings are for getting your snow legs back & for our Instructors to assess the groups. We’ll then ensure you are in the right group that advances at your level & with the right number of participants.

First Time & Beginner Adults

We understand that learning to Ski or Snowboard can be a daunting process! So to make those first lessons on the slopes a little easier:

  • If you are booked into our First Time or Beginner Plus Group Ski Lessons, bring along your aprés ski footwear & so that you can leave your ski boots with us when you are done for the day.
  •  Need a helping hand to get your ski boots on & fastened or navigating the meeting point – Our Prosneige Team are here to help.
  • You can leave the poles in our Ski Storage for the first morning as they won’t be needed (just don’t forget which ones were yours!)


You’ll find our Welcome Team & your Instructors at the Private Lesson Flags – just in front of the Chalet Les Planches terrace.  There are 3 Flags based on the first letter of the name your lesson is booked under:

A – F

G – M

N – Z

Not sure where to go? Our Prosneige Team will be there to help – you’ll find Vanille, Lola or Noa, in their Prosneige Team jackets, and they’ll find your Instructor.

How are we doing?

We like to know what you think or what we could do better.  After your first lesson we’ll send you a SMS so you can let us know how your lesson went.

If your lesson didn’t go as planned, then we’ll give you a call to find out why. By all means feel free to pop in to the Ski School Office & speak to us directly – we’ll do our best to find a solution!

Which Lift Pass?

For all of our Group Ski & Snowboard Lessons – you’ll need a VAL THORENS/ORELLE lift pass.

Those more advanced Skiers & Snowboarders, your Instructor will let you know the day before if/when you’ll need the 3 Valley extension.

To make life easier at the barriers, pop your lift pass into a pocket on the left hand side of your jacket or trousers.

For those aged under 5 years, their lift pass is free! You’ll need to pick this up a the lift pass office & take along proof of their date of birth.

Have your equipment already booked with us? We have 2 Prosneige Shops where you can collect your equipment from our smiling Team.

Prosneige Shop Central

The Original Prosneige Shop & main Equipment Rental centre. Meet Alex & his rental team who will have your equipment ready for you & ensure you have the Prosneige experience to start you snow adventure off on the right foot.


Located in the centre of Val Thorens – You’ll find the Shop next to the Hotel Le Val Thorens & in front of the Church. Arrive on foot, by Resort Shuttle (Navette) bus stop L’Eglise, or by car.

2 Rue de la Lombarde, 73440, Val Thorens

Opening Hours

7 Days a week : 08h30 to 19h30

Prosneige Shop FitzRoy

50m from our Prosneige Central Shop, you’ll find the Hotel FitzRoy Prosneige Boutique. If you are staying in the Hotel Le FitzRoy – request your equipment to be collected from here. There is an access directly from the Hotel Reception area & you can then head straight out onto the slopes.

Opening Hours

7 Days a week : 08h30 to 19h00 (Tuesday & Thursday closed 12h30-14h30)

Picking up your equipment

If you have let our Prosneige Team know your details (height, weight & shoe size) in advance, your equipment will be ready & waiting for you to try.  We just need the name that your reservation was made under.

Things to remember…

  • A Group Reservation?  You don’t need to wait for all of your group to arrive to pick up your equipment. Pop in whenever you are ready.
  • Bring along your Ski / Snowboard Socks for when you try on your boots.
  • Booked Skis only? Don’t forget to bring one of your ski boots, so that we can adjust the bindings.
  • If you haven’t yet let us know the heights, weights & shoe size for your hire – simply email us on or give our Prosneige Reservations Team a call on +33 479 01 07 00 – and we’ll add them onto your booking.

Returning your equipment

Simply bring your equipment back to the Prosneige Shop that you collected from at the end of your last day on the slopes.

  • Don’t forget the helmet (if rented) & the poles!
  • Group Reservations – you can return your equipment individually.

Not yet booked your Equipment?

Never fear, there is still time! You can either reserve onlineby email –, or by giving the Reservations Team a call on +33 479 01 07 00