Frequently asked questions

 

How many weeks in advance should I book?

As soon as possible! Indeed our resorts attract an international clientele and even if it's not school holidays in France, our neighbouring countries are fond of the Alps and book early, so think about doing the same to ensure you live the Prosneige experience during your holidays.

 

How far in advance do we have to pay?

You have up to 2 weeks before the start of the course to make the payment.

 

What are your cancellation conditions?

You can cancel up to 3 weeks in advance at no charge and without any proof. That makes life easier for you.

 

Can we settle on the spot? By cash?

Your reservation is confirmed when it is paid for. If you wish to book in advance you will need to pay by card or bank transfer. Once on site, it is entirely possible to pay in cash.

 

If the weather's too bad, can you pay me back?

Yes, if all the lifts close due to bad weather, we do make a refund. As our sport is subject to weather conditions, fog, cold, snow and wind are not sufficient reasons to cancel and refund a lesson.