The Company is authorised by the Hire Shops to record bookings (referred to hereafter as “Booking(s)”) on this Website for various winter sports equipment hired by the Customer (referred to hereafter as “Hire”).
By confirming a Booking on the Website, the Customer fully accepts these RTC.
These Rental Terms and Conditions(referred to hereafter “RTC”) are intended to define the terms and conditions governing the Booking and Hire of different equipment and services on the Website. All Bookings and Hires are governed by these RTC
These RTC may be changed on the sole initiative of the Company. The terms applicable to a Booking and Hire are those in effect on the Website on the date the corresponding Booking is made.
The different equipment and services offered on the Website are described according to categories and types. The photographs and details are provided for information; they are given as an example and are not contractually binding.
The Hire Shops undertake to provide quality technical equipment equivalent to the category booked.
The customer has the option to indicate his/her height, weight and shoes size for the equipment required.
The equipment is available subject to confirmation by the Company via an email sent to the address provided by the Customer.
1. Chooses a ski resort.
2. Indicates a hire period of 1 to 14 days maximum by selecting the first and last day of hire.
3. Selects the Hire Shop available in the resort and the period indicated previously.
4. Selects the equipment required by adding his/her chosen categories of equipment to his/her booking.
5. Selects the services of said shop by adding his/her chosen services to the booking.
6. Signs in to make an on-line booking, or does an express booking using his/her email address and password or email address only.
7. Selects his/her payment type (payment in full or part payment), payment method (card, Paypal) then reads the Terms and Conditions of Hire.
8. After accepting the RTC, proceeds with payment.
Note that options like payment method may vary from shop to shop, and day to day, according to the ski resort and hire period chosen by the Customer.
Depending on the Hire Shop, if payment is made by card, the on-line booking can be made up to 24 hours before the start of the Hire.
The price, as well as the name and address of the Hire Shop. This confirmation must be printed out and presented by the Customer at the Hire Shop on the first day of the Hire period.
The Company reserves the right to purely and simply cancel the Booking previously recorded.
The price of the Hire is determined according to the category of equipment booked, the service booked and the Hire period chosen on the basis of the prices applicable for the period selected on the date of the Booking.
The price is inclusive of tax and expressed in Euros; administrative fees are included in this price.
This price is equivalent to or less than the retail price displayed in the Hire Shop concerned; depending on the shop, Customers of the Website may receive a discount of up to 50% on the applicable retail price for the period selected on the date of the Booking.
Retail prices, discounts and reductions are indicated on the Website and are specific to each Hire Shop.
Any equipment hire arranged directly in a shop and not previously booked on the Website shall be subject to the prices applied by said shop.
Offers made on this Website cannot be combined with any promotional offer whatsoever made outside said website.
For the booking to be accepted, the Customer must make a full or partial payment at the time of Booking.
Full payment covers:
/ The equipment at the price indicated in article 3.1 above.
/ Any promotions deducting or substituting the price indicated in article 3.1 above.
/ Multi-risk ski insurance, where applicable.
/ Services at the price indicated in article 3.1 above.
/ Administrative fees of €2.90 including tax.
Partial payment covers:
/ Deposit of 30% of the price indicated in article 3.1 above.
/ Multi-risk ski insurance, where applicable.
/ Administrative fees of €2.90 including tax.
The sums due for the Booking are paid:
/ By credit card via a secure transmission system, (only cards with the CB, Visa, Mastercard, Carte Bleue, e-Carte Bleue symbol, issued in France or part of international networks accredited by GIE Cartes Bancaires are accepted), or
/ By Paypal via secure payment.
Transactions are in Euros.
In the event of partial payment, the balance of the price due for the Booking will be paid by the Customer directly to the Hire Shop when picking up the equipment.
Hire Equipment is collected from the Hire Shop with which the Booking has been made and confirmed in the Booking email.
Hire Equipment is handed over to the person who made the Booking, under his/her sole responsibility, on presentation of the confirmation email for the Booking.
Hire Equipment can be picked up the day before the first day of hire, from the time indicated by the Hire Shop on the Website (generally 5 p.m.), and subject to availability.
The Hire Shop gives the Customer a hire receipt detailing (i) the equipment hired, (ii) the date of collection, (iii) the equipment and (iv) the scheduled date for the return of the equipment. This receipt is signed by the Customer on receipt of the equipment.
The Customer may be asked for ID when collecting the equipment.
The Hire Shop may also ask for a deposit, for a maximum amount equivalent to the public sale price including tax. The deposit can be in the form of a cheque, a credit card imprint or a debit authorisation. It will be returned in full to the Customer when the Hire Equipment is returned, except in the cases mentioned in article 9 below.
The Hire Shop must be informed of any delay in picking up the Equipment booked. After 10 o’clock the following day, the Company will retain an amount equivalent to a partial payment, namely:
/ Deposit of 30% of the price indicated in article 3.1 above.
/ Multi-risk ski insurance, where applicable.
/ Administrative fees of €2.90 including tax.
If the Client wants to pick up his equipment with lateness due to the case of force majeure, which he must prove, the store will make its best effort to provide it. It is hereby specified that the Renting Store cannot be held responsible for an absence of availability (force majeure means any event that is beyond the control of the party, unforeseeable and irresistible and as defined by the jurisprudence).
If the Customer has paid in full, the Company shall refund the difference within 30 days, by:
/ Crediting the card used for the transaction.
/ Crediting the Paypal account used for the transaction.
The Hire Equipment will be available in the Hire Shop for the selected period. Therefore, the hire automatically ends on the dates and times indicated on the hire receipt.
The Company cannot be held liable for any failure or delay in the provision of equipment by the Hire Shop concerned.
Hire Shops cannot be held liable for delays in providing Hire Equipment for reasons outside their control or in the event of force majeure. In such a case, the Hire Shop shall endeavour to provide the Customer with equipment of an equivalent or superior quality to that booked, at no extra charge, according to the equipment available in the store.
Any claim concerning Hire Equipment must be sent directly to the Hire Shop, by registered letter with return receipt no later than 3 working days after the end of the Hire period.
Bookings cannot be changed on the Website.
Only our customer services department is authorised to change bookings at the Customer’s request. This can be achieved by sending an email to contact@ze-hero.com with the following details:
/ “Change of booking” in the subject of the email,
/ the booking number and details of the change in the body of the email.
Only Customer requests listed below will be accepted:
/ Addition or removal of equipment and services for the shop where the booking was made.
/ Change in hire period for the shop where the booking was made.
/ Change of shop for the same rental period.
Subject to the following conditions:
/ If the Customer changes his booking and the charges are higher, the difference will be charged at the current rate of the Hire Shop. The Company keeps the initial amount paid. The additional amount will be included in the balance to be paid in the shop.
/ If the amount of the modified reservation is less than the price initially invoiced:
/ If the client paid for 100% of his reservation on line, the difference will be sent to the bank account that was used for the payment within a maximum period of 30 days.
/ If the client only paid the deposit on line, the difference will be deducted from the balance to be paid at the store.
/ If the Customer changes his booking within less than 48 hours before the start of Hire, this change is equivalent to the cancellation of the current booking governed by the provisions set out in Article 7 below.
The Client has a right of withdrawal; he can cancel the Rental of the equipment as long as he does so within a period of 14 calendar days as of the receipt of the Reservation confirmation E-mail, by sending a request for withdrawal:
/ by mail at the following address : Immeuble le Chavière - 73440 - Les Ménuires
/ or by email to contact@ze-hero.com
The Company will return the amount paid from the reservation received by bank transfer to the bank account used for the reservation within a maximum period of 30 days following the request for withdrawal.
Beyond this period of 14 days, the Client can cancel a reservation with the following terms:
Cancelling a booking cannot be done on the Website.
Only our customer services department is authorised to cancel bookings at the Customer’s request. This can be achieved by sending an email to contact@ze-hero.com with the following details:
/ “Cancellation of booking” in the subject of the email,
/ the booking number and reason for cancellation in the body of the email.
The cancellation is subject to the conditions set out in the table below:
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Details of cancellation
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The Company retains
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The Company refunds to the customer
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SIf the Client cancels his reservation after his withdrawal period (14 days) and more than 30 days before the start of the rental
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The balance of the amount paid within 30 days maximum
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If the Customer cancels his booking between 30 days and 7 days before the start of the Hire
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The balance of the amount paid within 30 days maximum
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If the Customer cancels his booking between 6 and 3 days before the start of the Hire
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Administrative fees of €2.90 inc tax
15% of the Hire Equipment amount
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The balance of the amount paid within 30 days maximum
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If the Customer cancels his booking less than 3 days before the start of the Hire
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Administrative fees of €2.90 inc tax
30% of the Hire Equipment amount
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The balance of the amount paid within 30 days maximum in event of payment in full
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Nevertheless, if the cancellation is the consequence of a case of force majeure (force majeure means any event that is beyond the control of the party, unforeseeable, and irresistible) suffered by the Client, which he must prove, the Company will retain the processing fee of 2.90€ including VAT and will reimburse the remainder of the amount paid by the Client within a maximum period of 30 days.
When the Customer receives a refund for a cancelled booking, this refund shall be paid by:
/ Crediting the card used for the transaction.
/ Crediting the Paypal account used for the transaction.
Cancellation is no longer possible after the Customer has collected the Equipment from the shop. The Customer cannot claim any refund of the sums paid when booking.
The Hire period is as indicated on the Booking.
A day starts at 9 a.m. and ends at 6 p.m.
This period cannot be amended without the agreement of the Hire Shop.
Hire Equipment can only be adjusted by the Hire Shop.
The Customer assumes full responsibility for the Hire Equipment once he picks it up and until it is returned in full.
Equipment is deemed to be in good condition and fit for normal use and must be returned as such.
Any issues regarding the condition of Hire Equipment must be indicated to the Hire Shop when picking up the Equipment; a record of this will be made on the hire receipt. Failing this, no claims will be accepted subsequently.
At the end of the hire period indicated on the hire receipt, if the equipment is not returned on the date and at the time indicated, the Customer shall remain solely responsible for the Equipment in his possession until it is returned.
The Hire Equipment is returned at the end of the day of the period indicated in the hire receipt or the following day before 10 a.m. For any late return after 10 a.m. the following day, the Hire Shop may charge an additional day of hire per day of delay, at the price indicated in the shop.
If equipment is not returned, appropriate proceedings may be implemented, with the associated costs being paid by the Customer, in addition to the cost of the Equipment not returned invoiced at market value excluding tax on the expected date of return, the hire charges and any damages.
The Customer has the option to arrange cover for the risk of theft and breakage of the Hire Equipment, as well as the risk of holiday cancellation or interruption, by taking out multi-risk ski insurance (article 10 below).
The Customer remains liable for any damage to Hire Equipment, with the exception of normal wear or hidden defects. For any other damage, the Customer shall be liable for the payment of the repair or replacement costs of said Equipment, up to a maximum of the replacement as new value based on current retail prices, in addition to the price of the hire. The Customer undertakes to pay these costs on the return of the Hire Equipment, if applicable by charging against the deposit indicated in article 4 of these RTC. Any repair is carried out exclusively by the Hire Shop.
The Customer has the option to arrange cover for the risk of robbery or damage of the Hire Equipment, as well as the risk of holiday cancellation or interruption, by taking out multi risk ski insurance.
All personal information collected from Customers is required to handle their bookings.
In accordance with act no. 78-17 of 6 January 1978, as amended by act 2004-801 of 6 August 2004, Customers have a right to access, correct and suppress information held about them as set out in the "Terms and Conditions of Use" of this Website.
The contents of this website, including graphics, images, text, logos and the formatting thereof, is the exclusive property of the Company, with the exception of marks, logos or contents belonging to other partner companies.
Any total or partial display of this website by any means whatsoever, without the express permission of the Company, is prohibited and shall constitute an infringement of intellectual property rights penalised by the intellectual property code.
Any total or partial reproduction of the marks or logos of the Company or its partners using the elements of this website, without the express permission of the Company or the owner of the logo or mark, is prohibited in accordance with the provisions of the intellectual property code.
If any clause of these RentalTerms and Conditions is held to be invalid, unlawful or inapplicable, this shall not affect the validity of the other clauses.
In the event of a complaint, Customers should contact the Consumer Department:
/ By post at the following address: Immeuble La Chavière - 73440 - Les Ménuires
/ or by email to contact@ze-hero.com
