A little lost or running late?
Don’t worry, we’re here to help! Give us a call on  +33 (0) 4 79 01 07 00. We’ll guide you to the meeting point by phone.

Prosneige Purple Flags

Kids Ski Group Lessons | Brown Bears – White Bears

Prosneige Orange Flags

Kids Ski Group Lessons | 1st ski, 2nd ski & 3rd ski

Prosneige Red Flags

Kids Ski Group Lessons | Bronze, Gold & Pro-rider

Prosneige Blue Flags

Adults Ski Group Lessons | All Levels

Prosneige Black Flags

Snowboard Group Lessons | All Levels

ALPE D’HUEZ ARRIVAL GUIDE  – LESSON INFORMATION

LESSON TIMES

On Sunday & Monday mornings, if you could arrive 15 minutes before the start of your lessons, it would be most appreciated!

KIDS GROUP LESSONS

Brown Bear & White Bear Group Lessons
On the first morning, our Instructor Team will be working together to welcome all of our Brown & White Bear Skiers.

The Brown Bear & White Bear groups will be organised by the Instructor Team after their evaluation.  The groups are not fixed & we can change the groups depending on the progression of your skier.

The Medal Ceremony

Every Friday, 15 minutes before the Group Lessons end, we host a medal ceremony for all of our Kids Group Lessons.  Chat to our Instructor Team over a Hot Chocolate (with or without a dash of Chartreuse) about what your skier or snowboarder has achieved over the week.

Snack Time
All of our Kids Groups will have mid-morning or mid-afternoon pause to re-charge the batteries! Hot chocolate is included, but do pop a snack into their pocket & some cash if they are heading out on to the slopes. We have lockers available in the Ski School Office where you can leave their backpacks with snacks & drink bottle.

ADULT GROUP LESSONS

Your Instructors will be waiting in front of the Prosneige flag that matches your group level. We often have more than one group at each level running. So  if there are more than 8 participants in the group – don’t panic! The first 2 mornings are for getting your snow legs back & for our Instructors to assess the groups. We’ll then ensure you are in the right group that advances at your level & with the right number of participants.

First Time & Beginner Adults

We understand that learning to Ski or Snowboard can be a daunting process! So to make those first lessons on the slopes a little easier:

• If you are booked into our First Time or Beginner Plus Group Ski Lessons, bring along your aprés ski footwear & so that you can leave your ski boots with us when you are done for the day.
•  Need a helping hand to get your ski boots on & fastened or navigating the meeting point – Our Prosneige Team are here to help.
• You can leave the poles in our Ski Storage for the first morning as they won’t be needed (just don’t forget which ones were yours!)

PRIVATE LESSONS

You’ll find our Welcome Team & your Instructors at our Prosneige Office & Café Not sure where to go? Our Prosneige Team will be there to help.

How are we doing?

We like to know what you think or what we could do better.  After your first lesson we’ll send you a SMS so you can let us know how your lesson went.

If your lesson didn’t go as planned, then we’ll give you a call to find out why. By all means feel free to pop in to the Ski School Office & speak to us directly – we’ll do our best to find a solution!

Which Lift Pass?

For all of our Group Ski & Snowboard Lessons – you’ll need a Alpe d’Huez Grand Domaine lift pass.

To make life easier at the barriers, pop your lift pass into a pocket on the left hand side of your jacket or trousers.

For those aged under 5 years, their lift pass is free! You’ll need to pick this up at the lift pass office & take along proof of their date of birth.

If you have booked one of our Beginner Ski Passes with your lessons – your Instructor will give you the pass at the start of your first lesson.

Have your equipment already booked with us? Collect your equipment at our Prosneige Alpe d’Huez Shop from our smiling Team.

Prosneige Shop Alpe d’Huez – Arrival Guide

Our Prosneige Alpe d’Huez Hub. All you need for new kit and the Equipment Rental centre. Meet the rental team who will have your equipment ready for you & ensure you have the Prosneige experience to start you snow adventure off on the right foot.

Directions

Located just a few steps from the Rond Point des Pistes Area. Just in front of the Lift Pass Office on the Rue du Pic Blanc.

Opening Hours

7 Days a week : 08h30 to 19h30

Picking up your equipment

If you have let our Prosneige Team know your details (height, weight & shoe size) in advance, your equipment will be ready & waiting for you to try.  We just need the name that your reservation was made under.

Things to remember…

• A Group Reservation?  You don’t need to wait for all of your group to arrive to pick up your equipment. Pop in whenever you are ready.
• Bring along your Ski / Snowboard Socks for when you try on your boots.
• Booked Skis only? Don’t forget to bring one of your ski boots, so that we can adjust the bindings.
• If you haven’t yet let us know the heights, weights & shoe size for your hire – simply email us on info@prosneige.fr or give our Prosneige Reservations Team a call on +33 479 01 07 00 – and we’ll add them onto your booking.

Returning your equipment

Simply bring your equipment back to the Prosneige Alpe d’Huez Shop at the end of your last day on the slopes.

• Don’t forget the helmet (if rented) & the poles!
• Group Reservations – you can return your equipment individually.

Not yet booked your Equipment?

Never fear, there is still time! You can either reserve online, by email – info@prosneige.fr, or by giving the Reservations Team a call on +33 479 01 07 00